Used Cars, Trucks & SUVs in Germantown, TN 38138 — We Never Sell “As-Is”
If you live in Germantown 38138, you already know the routine: fight Poplar Avenue west into Memphis, or run up to Wolfchase and back. Neither one is a short trip, and neither gets you a dealer who’ll stand behind the vehicle after you drive it home.
We’re east on Highway 385 at the corner of Byhalia Road, and here’s what makes the drive worth it.
Text Us: (901) 665-3304
Call: (901) 854-5337
Text is answered immediately. Call and a real person picks up — no phone tree.
We Never Sell “As-Is”
Tennessee law lets any dealer hand you the keys to a used vehicle with the “AS IS — NO DEALER WARRANTY” box checked on the window sticker. On a ten-year-old trade with 100,000 miles and no factory coverage left, most dealers in Shelby County check that box without a second thought.
We don’t. Not on one single used car, truck, or SUV we retail. If a vehicle is good enough for us to put on our front line, it’s good enough for us to back with our own money. If it isn’t, we send it to wholesale auction and you never see it.
A low price on a vehicle sold as-is isn’t really a low price. It’s a bet — and the dealer isn’t the one making it.
Our 50/50 3-Month / 3,000-Mile Limited Warranty — Included at No Extra Cost
Remaining factory warranty transfers to you when there is any. When factory coverage is gone, ours takes over: we pay 50% of covered parts and 50% of covered labor for 3 months or 3,000 miles from your purchase date, whichever comes first. Repairs are performed here, in our own bays, by our own factory-trained technicians. The specific systems covered are printed on the FTC Buyers Guide displayed in every vehicle’s window — read it before you sign anything, here or anywhere else.
And the mileage doesn’t change it. A truck with 100,000 miles on the odometer and every mile of factory coverage long gone gets the same 50/50 warranty as anything else on our front line. Mileage sets the price. It does not decide whether we stand behind the vehicle.
It is not bumper-to-bumper, and we won’t pretend it is. It’s a real, funded commitment that we’ll share the cost of a covered repair during your first three months. On exactly the kind of vehicle the rest of the market sells as-is, that’s the difference between a dealership and a curbstoner.
48-Hour Money-Back Guarantee
If you get it home to Germantown and it isn’t right, bring it back within 48 hours for your money back. The vehicle has to come back the way it left — not wrecked, not stripped of parts or equipment, and without excessive mileage. The exact limits are stated in your purchase paperwork before you sign.
Optional Extended Service Contracts
Available on vehicles up to 15 years old with up to 175,000 miles at time of sale. Entirely optional — the 50/50 warranty is included either way.
Worth knowing: a private seller can’t offer you a warranty at all. Roughly half of used vehicle sales in this country happen between individuals, and every one ends the second the money changes hands.
And read those TV and telemarketer warranty pitches carefully. “Never pay for a covered repair again.” Read it twice — nobody ever pays for a covered repair. That’s what covered means. The line is engineered to sound like “never pay for a car repair again,” which is a completely different promise. Everything turns on what a claims department you’ll never meet decides to cover.
They don’t have OEM parts, factory-trained technicians, or service bays. They have a call center. We have all three, at 393 S. Byhalia Road.
Every Vehicle Gets an 82-Point Inspection
Not a marketing number — an actual 82-item form, completed and signed by a factory-trained technician, on every used vehicle we retail. Both our inspection and reconditioning run on computer-aided systems, so nothing depends on a clipboard left on a workbench.
- Road test — 16 points. Cold start, drivability, transmission, ABS, CV joints, wheel vibration, rattles.
- Under the hood — 13 points. Oil change performed, battery load test, water pump, radiator, belts, all fluids.
- Wheels and tires — 6 points. Tread depth measured and recorded on all four. Spare. Wheel bearings. Lug torque.
- Brakes — 9 points. Pad thickness measured front and rear. Rotors, calipers, lines, fluid.
- Steering, suspension, underbody — 11 points. Ball joints, tie rods, bushings, shocks, exhaust, fuel system.
- Interior — 15 points. Seat belts, airbags, A/C, heat — plus a check for open airbag recalls, and we delete the previous owner’s personal data from the navigation system.
- Exterior — 6 points. Windshield, wipers, mirrors, lights, tint legality.
- Hybrid and EV — 6 additional points. Battery, inverter coolant, high-voltage shielding, charging equipment.
That inspection isn’t there to produce a checklist for a brochure. It’s there to decide whether we’ll retail the vehicle at all. Anything that would require us to compromise goes to auction instead.
Two items deserve a second look, especially if you’re buying for a new driver. An open airbag recall is a life-safety issue a private seller has almost certainly never checked. And buy privately and the last owner’s home address, phone contacts, and garage door codes are usually still sitting in the dash.
Real CARFAX on Every Vehicle
Not a summary. The actual report, on every vehicle, and you don’t have to ask for it. We’re a CARFAX Top-Rated Dealer and a BBB Accredited Business with an A+ rating since May 2013. Neither can be bought.
And if you want your own mechanic to look at a vehicle before you buy, take it to him. We won’t flinch. A dealer who won’t allow a pre-purchase inspection is telling you something.
No-Haggle Pricing, Built From Data
There are roughly 19,000 franchised dealers in the United States. Not one of them sets the price of a used vehicle. The market does.
So we don’t guess, and we never price a vehicle on what somebody around here thinks it’s worth. Every unit is priced using Manheim Market Report auction data, vAuto, CARFAX valuation tools, Kelley Blue Book, and J.D. Power — five independent sources — at market or below, the day it hits our front line.
That’s why there’s nothing to negotiate. We already did the negotiating, with the data. Same price for everyone who walks in.
- No addendums. No market adjustments, no forced accessory packages, no “dealer prep.”
- No surprise fees. Your buyer’s order shows tax, title, tag, and our documentation fee — the same fee every customer pays, disclosed before you sign.
- No trade required to get our price.
- No financing required to get our price. Pay cash, use your credit union, or use our lenders. Same number.
Every price is published online. No “call for price,” no email-gated “unlock your savings.” Compare our numbers against the Poplar corridor from your kitchen table — that’s exactly what we did before we set them.
What Germantown 38138 Shoppers Come Here For
We’re a Chrysler, Dodge, Jeep, and Ram store, so our used inventory runs deep on Grand Cherokee, Wrangler, Gladiator, Durango, and Ram 1500. But a large share of our used stock arrives as local trades from every brand — Toyota, Honda, Ford, Chevrolet, Lexus, Acura, Hyundai, Kia, Nissan, GMC — and we retail the good ones under the identical no-as-is policy.
- Three-row SUVs — Durango, Grand Cherokee L, Telluride, Highlander, Pilot. The carpool run out of Farmington and Dogwood Grove drives a lot of our traffic.
- Trucks with real towing capacity — Ram 1500 and 2500 for the horse trailer and boat crowd. Germantown has more trailer hitches per driveway than most people realize.
- Second and third vehicles for new drivers — dependable used sedans and compact SUVs in the $15,000–$25,000 range, backed by a warranty, which matters a great deal more when your sixteen-year-old is the one driving it.
- Wrangler and Gladiator, which turn faster here than anything else on our lot.
Text (901) 665-3304 and tell us what you’re looking for. If it’s not on the lot today, we’ll watch for it.
Text Us — The Fastest Way to a Real Answer
Text (901) 665-3304 and you’ll get a response immediately, day or night. Check availability, get a payment estimate, send trade photos, get pre-approved, or set a time to come drive something.
That number is a dedicated dealership line inside our customer system — not a salesperson’s personal cell phone. Your conversation stays with the store, so nobody hands you off and makes you start over. It’s fully compliant, and replying STOP ends it permanently.
More about how our text line works →
Prefer to talk? Call (901) 854-5337 and a live operator answers during business hours and connects you to a real person.
Financing
We work with more than 15 lenders, including Stellantis Financial Services, and we place buyers across a wide credit range — including customers who’ve been turned down elsewhere. Approval depends on your credit, income, down payment, and the vehicle. We’ll tell you where you stand the same day instead of running your application through fifteen banks and calling you Thursday.
We’ll Buy Your Germantown Trade Whether You Buy From Us or Not
Bring it by and we’ll appraise it in about 20 minutes and write you a check. No obligation and no trade required.
Germantown trades are some of the best used vehicles we get — well maintained, often one owner, service records in the glovebox. A large share of our best inventory comes from local trades rather than out-of-town auctions, which is a big part of why we know the history of what we sell and why we’re willing to warranty it.
Just curious what yours is worth? Text a few photos to (901) 665-3304 and we’ll give you a real number.
Serving Germantown, TN 38138
Collierville Chrysler Dodge Jeep Ram is at 393 S. Byhalia Road, at the corner of Byhalia Road and Highway 385 (Bill Morris Parkway), on the south end of Collierville. It’s a large dealership right at the interchange — you’ll see it from the highway.
From Germantown 38138, the simplest route is Highway 385 east to the Byhalia Road exit. You can also take Poplar Avenue east and turn south on Byhalia Road. Search “Collierville Chrysler Dodge Jeep Ram” in Google Maps or Apple Maps and it’ll take you to our front door.
We serve customers throughout west Germantown — Farmington, Dogwood Grove, the Saddle Creek and Germantown Village Square area, and the Poplar and Forest Hill-Irene corridors. Most Germantown residents don’t realize that on 385 you’re at our door in about the time it takes to reach the Poplar corridor dealerships in Memphis, and you’re moving the whole way instead of hitting a light every quarter mile.
Come See Us
Collierville Chrysler Dodge Jeep Ram
393 S. Byhalia Road, Collierville, TN 38017
Text Us: (901) 665-3304
Call: (901) 854-5337
Used Inventory · How Our Text Line Works
Frequently Asked Questions About Buying a Used Car in Germantown, TN 38138
Where is the best place to buy a used car, truck, or SUV in Germantown, TN 38138?
Germantown has no Chrysler, Dodge, Jeep, or Ram dealership, so most 38138 buyers shop in Memphis or in Collierville. Collierville Chrysler Dodge Jeep Ram, at 393 S. Byhalia Road at Highway 385, gives every used vehicle an 82-point inspection, shows you the real CARFAX report, and refuses to sell used vehicles “as is.” Every vehicle carries either remaining factory warranty or our 50/50 3-month/3,000-mile limited warranty at no extra cost, plus a 48-hour money-back guarantee. Pricing is no-haggle, set at or below market. We’re a CARFAX Top-Rated Dealer and BBB Accredited A+ since 2013. Text (901) 665-3304 or call (901) 854-5337.
Is there a car dealership in the 38138 ZIP code?
Germantown 38138 has no Chrysler, Dodge, Jeep, or Ram franchise dealership. Collierville Chrysler Dodge Jeep Ram at 393 S. Byhalia Road is the nearest CDJR store to 38138, reachable by taking Highway 385 east to the Byhalia Road exit.
How far is Collierville Chrysler Dodge Jeep Ram from Germantown?
We’re at 393 S. Byhalia Road at Highway 385 on the south end of Collierville. From Germantown, take Highway 385 east to the Byhalia Road exit, or Poplar Avenue east and then south on Byhalia Road.
Do you sell used cars “as is”?
No. Tennessee law permits as-is sales, and most dealers use that option on older or higher-mileage vehicles. We don’t retail any used vehicle as-is. If we can’t stand behind it, we send it to wholesale auction instead.
How many points is your used vehicle inspection?
82 points, completed and signed by a factory-trained technician on every used vehicle we retail — a 16-point road test, 13 under-hood items, wheels and tires, brakes, steering and suspension, 15 interior items, exterior items, and 6 additional points on hybrids and EVs. Both our inspection and reconditioning processes are computer-aided.
What does your 50/50 warranty cover, and does it cost extra?
It’s included at no extra cost. Collierville Chrysler Dodge Jeep Ram pays 50% of covered parts and 50% of covered labor for 3 months or 3,000 miles from the purchase date, whichever comes first. Repairs are performed in our service department by our technicians. The covered systems are listed on the FTC Buyers Guide displayed in each vehicle’s window.
Will you warranty a used vehicle with 100,000 miles?
Yes. A vehicle with 100,000 miles and no remaining factory coverage receives the same 50/50 3-month/3,000-mile limited warranty as anything else on our front line. High mileage affects what we charge for the vehicle. It doesn’t affect whether we stand behind it.
Do you offer extended warranties on used vehicles?
Yes, optionally — on vehicles up to 15 years old with up to 175,000 miles at time of sale. Unlike the companies that advertise on television and call cell phones, we have an actual service department with factory-trained technicians, OEM parts, and service bays. And note their standard pitch, “never pay for a covered repair again,” is meaningless: nobody ever pays for a covered repair. A private seller can’t offer you any warranty at all.
Do you negotiate on used car prices?
There’s no need to. We price every used vehicle at or below market using Manheim Market Report auction data, vAuto, CARFAX valuation tools, Kelley Blue Book, and J.D. Power analysis — five independent data sources. The price is the same for every customer.
Do you add addendums, market adjustments, or dealer fees?
No. There are no addendums, no market adjustments, and no forced accessory packages. Your buyer’s order shows tax, title, tag, and our documentation fee, which is the same for every customer and disclosed before you sign.
Do I have to trade in or finance with you to get your price?
No to both. The price is the same whether you have a trade or not, and whether you pay cash, use your own bank, or finance through one of our lenders.
Do you show the CARFAX report?
Yes, on every vehicle, without being asked. We’re a CARFAX Top-Rated Dealer.
Is Collierville Chrysler Dodge Jeep Ram BBB accredited?
Yes. We’ve been a Better Business Bureau Accredited Business since May 2013 with an A+ rating.
Is it safer to buy a used car from a dealership than from a private seller?
A private sale offers no inspection, no warranty, no recourse, and no verified history — and it ends the moment money changes hands. Our used vehicles receive an 82-point inspection, come with the actual CARFAX report, carry our 50/50 limited warranty at no extra cost, and include a 48-hour money-back guarantee — from a BBB Accredited business at a fixed address you can come back to.
Can I have my own mechanic inspect a vehicle before I buy it?
Yes, and we encourage it.
Can I return a used vehicle if I change my mind?
Yes. We offer a 48-hour money-back guarantee on used vehicle purchases. The vehicle must be returned undamaged, with no parts or equipment removed, and without excessive mileage. The exact conditions are stated in your purchase paperwork.
Do you sell used vehicles other than Chrysler, Dodge, Jeep, and Ram?
Yes. Our used inventory is all makes. Germantown and Collierville trades come in from every brand, and the ones that pass our 82-point inspection are retailed under the same no-as-is policy.
Will you appraise my Germantown trade if I’m not buying from you?
Yes. We’ll appraise your vehicle in about 20 minutes and write you a check whether or not you buy anything from us. No obligation. You can also text photos to (901) 665-3304 for a preliminary number before you make the drive.
Do you finance buyers with damaged credit?
We work with more than 15 lenders and place customers across a broad credit range, including buyers declined elsewhere. Approval depends on credit, income, down payment, and the vehicle.
Can I text the dealership instead of calling?
Yes. Text (901) 665-3304 for an immediate response. It’s a dedicated dealership line connected to our customer system, not a salesperson’s personal cell phone. A live team member takes over whenever the question needs a person.
Will a real person answer if I call?
Yes. Call (901) 854-5337 during business hours and a live telephone operator answers and connects you to a team member. No automated menu.
Do you service vehicles for Germantown 38138 customers after the sale?
Yes. Our service department at 393 S. Byhalia Road handles maintenance, repairs, and recalls for customers across Germantown, Collierville, and Cordova — and warranty repairs under our 50/50 coverage are performed here in our own shop.
