Customer Testimonials

I had a wonderful experience working with Zacchaeus Davis during my vehicle purchase yesterday! He was very professional, polite, knowledgeable, and patient throughout the entire process. He made sure all my questions were answered and went above and beyond to make the experience smooth and enjoyable. It’s refreshing to work with a young man who takes pride in what he does and provides such excellent customer service. I highly recommend him to anyone looking to purchase a vehicle. Keep up the great work Zac! Cynthia Williams

I helped purchase my wife this Dodge Charger. I couldn’t believe she got the one with four doors though😭😭. Well she seems to really love her new car, and she recommends this location as top Dodge Dealership. Thanks again for making the purchase easy for us.

Great experience, Taylor and David were awesome!

I dropped off my Durango for service in early August. They’ve “fixed” it twice and both times I took it straight back to the dealer because they didn’t fix it. It has sat in the same spot out in front on service now for two weeks with no updates from them.

Hooked us up on a great work truck for the business! Great dealer! Great lease on Ram 1500!

Great lease specials on Jeeps. No BS dealer

Thank you so much! Have my dad military discount s d made him feel at home. Est deal on a Ram! Made him feel like the hero he is!

I came in and viewed a truck for my son whom is serving our Country.. he drove 3.5 hours to view and purchase the truck behind a commercial that stated they would pay off your vehicle even if you’re upside down ( which he wasn’t).. they came back as if they didn’t know their own promotion.. mis leading advertisement.. just to turn away a Sgt in the United States Army.. this dealership doesn’t support our Soldiers and he left disappointed and so did my husband and I..and we both are disabled Veterans…I would never attempt to ... Read More

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Google - Oct 31, 2026

I came in and viewed a truck for my son whom is serving our Country.. he drove 3.5 hours to view and purchase the truck behind a commercial that stated they would pay off your vehicle even if you’re upside down ( which he wasn’t).. they came back as if they didn’t know their own promotion.. mis leading advertisement.. just to turn away a Sgt in the United States Army.. this dealership doesn’t support our Soldiers and he left disappointed and so did my husband and I..and we both are disabled Veterans…I would never attempt to shop here again and advise Active and Veterans to be aware before dealing with this Dealership as they appear to not support those whom are defending our Country.

Exceptional service!

Only buy a car with jordan and Jordan only!!!! Best guy ever

Great experience with Jordan. Customer service was exceptional, made the process extremely smooth and straightforward.

David was wonderful and such a nice guy. We were treated top notch. Thank you so much for your patience and kindness.

Amazing experience everything went smoothly definitely will be coming back

Zac is the man James Jones

I had a wonderful experience at this dealership. My salesman, Ed Connors, really listened to me and found me a great car with everything I wanted while staying within my budget. I wasn’t pressured into buying something I didn’t want or couldn’t afford. Best car shopping and buying experience I’ve ever had.

Taylor Chism was very helpful thru the whole process and help us understand every step

Bailey Barrett and her team were phenomenal. 1000% would recommend. You won’t find very many (if any) folks this transparent, understanding, and willing to do as much as they can for you!

Super good experience! Ed Connors worked with me and got me exactly what I wanted. Definitely recommend this dealership!

After talking to many dealerships, I drove out of my state for this one. They were friendly, kept in touch and got me the exact car I wanted and worked well with me 10/10 would come back again. Go see Ed!

5 hours for an oil change on a Saturday.

I booked an appointment for an oil change and ended up being charged over $3000 for replacing a thermostat and a chain case cover. I was charged for 11 hours of labor at $2420 and my vehicle was not even there for 11 hours. It was a horrible experience. I feel I was overcharged and taken advantage of.

Purchased a truck and Bailey was friendly, helpful, and professional throughout the whole process. If you are shopping for a vehicle, I would recommend seeing her at Collierville CDJR.

Update: 11/3/2026 took my Jeep to a trusted alignment shop and they confirmed that the front left strut was installed incorrectly. I bought my Jeep brand new and have genuinely loved it. After this experience, however, we will never buy another Jeep. My Jeep was caught between two CDJR dealerships giving conflicting diagnoses. Wolfchase claimed the struts Collierville installed were installed incorrectly (they missed thr bolt in the lower strut flange) and that's why a loud scraping noise was occuring; Collierville's final paperwork says their technician verified my concern but determined the struts were installed correctly, found a bent ... Read More

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Google - Oct 5, 2026

Update: 11/3/2026 took my Jeep to a trusted alignment shop and they confirmed that the front left strut was installed incorrectly. I bought my Jeep brand new and have genuinely loved it. After this experience, however, we will never buy another Jeep. My Jeep was caught between two CDJR dealerships giving conflicting diagnoses. Wolfchase claimed the struts Collierville installed were installed incorrectly (they missed thr bolt in the lower strut flange) and that's why a loud scraping noise was occuring; Collierville's final paperwork says their technician verified my concern but determined the struts were installed correctly, found a bent strut bracket, and attributed the noise to dry-rotted/cracked control-arm bushings. I went 110 days without my vehicle. I escalated to Stellantis Customer Care, but Stellantis ultimately closed my case because the dealership wasn't responding to them, leaving me to deal with the conflicting diagnoses myself. At pickup, I was shown a thick stack of technician documentation but refused copies when I requested them. I was also charged $160.70 for towing despite previously being told the tow between dealerships would be covered. Most concerning, I specifically put in writing that I did not want additional repairs, adjustments, or modifications made to the suspension before I had it independently evaluated. Yet the final paperwork states the bent strut bracket was bent back into place “per customer request.” My written instruction saying not to alter the suspension appears on the same repair order. I finally have my Jeep back and will be having it independently evaluated. I will also be filing a formal complaint with the appropriate Tennessee consumer protection authorities and providing my documentation. Jeep didn't lose me because I disliked my vehicle. They lost a customer who loved her Jeep because of what happened when I needed their dealership and manufacturer network to stand behind it. Do not take your vehicle here for service unless you are ok with not having it for weeks/months at a time and sketchy customer service practices. UPDATE: The dealership responded to this review asking me to “reach out directly.” To be clear, I have been reaching out directly for months, including escalating the matter through Stellantis. I was physically at this dealership TODAY when I requested copies of the technician documentation I had just been allowed to review, and that request was refused. A lack of direct communication from me has never been the problem.

We are extremely disappointed with the service we have received from this dealership. It already took a very long time for the necessary parts to come in. The parts finally arrived on September 26, and we were told that they would begin working on the truck this week. My truck has been there since August the 12th. There was also an issue with communication regarding the repairs. We specifically told them not to install the second part and to just worry about installing the air compressor. My dad clearly told the representative not to put the second part on and to ... Read More

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Google - Oct 2, 2026

We are extremely disappointed with the service we have received from this dealership. It already took a very long time for the necessary parts to come in. The parts finally arrived on September 26, and we were told that they would begin working on the truck this week. My truck has been there since August the 12th. There was also an issue with communication regarding the repairs. We specifically told them not to install the second part and to just worry about installing the air compressor. My dad clearly told the representative not to put the second part on and to only focus on the air compressor. I was standing right beside my dad when he said this and heard the conversation myself. However, they installed the second part anyway. We were later told that my dad did not tell them not to install it, which is frustrating because I was right there when he specifically gave those instructions. The communication and the amount of time this repair has taken have been extremely frustrating. We understand that repairs can take time and that parts can be delayed, but once the parts arrived, we expected the work to actually begin. We also expected the instructions we gave regarding the repairs to be followed. I hope management takes a serious look at how this situation has been handled because customers deserve clear communication and timely service.

I very recently bought a 2023 corvette of the showroom floor for 76k and 2 days later the break system failed, the check engine light turned on, the car over heated and meanwhile this was all while I was driving. I was then told they can’t even service the vehicle I have to go to a GM dealership which all are completely backed up. I now don’t even have a vehicle after just moving here. All I got was a sorry at least the car is under warranty. My lawyers have been called and this was the worst dealership experience ... Read More

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Google - Oct 1, 2026

I very recently bought a 2023 corvette of the showroom floor for 76k and 2 days later the break system failed, the check engine light turned on, the car over heated and meanwhile this was all while I was driving. I was then told they can’t even service the vehicle I have to go to a GM dealership which all are completely backed up. I now don’t even have a vehicle after just moving here. All I got was a sorry at least the car is under warranty. My lawyers have been called and this was the worst dealership experience iv ever had.

Horrible service!! Dropped our Jeep off for an oil change on a Friday at 8:30 am. It’s Saturday morning and I still do not have the vehicle back and no one has communicated. When I call the dealership I cannot get anyone to even answer the phone. Do NOT bring your vehicle to this dealership for service!!!

I had a great experience with Collierville Chrysler Dodge Jeep Ram! Jordan and Bailey assisted me while I was there. They were both kind, considerate and very straight forward. 5 of 5 stars! Will buy from CDJR in the future!

I was satisfy with my car when I first bought it back in October or November in 2025 but everything changed recently not even having it a year . To find out the car was sold to me with a bad transmission. The Bartlett location gave me documentation proving it was existing damaged that came from a different customer prior being sold to me which I did show to the manager (Jody) . The transmission / air went out. I had to submit a warranty claim. Ken was the best but other than that I could never get in touch with the service department. ... Read More

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Google - Sep 21, 2026

I was satisfy with my car when I first bought it back in October or November in 2025 but everything changed recently not even having it a year . To find out the car was sold to me with a bad transmission. The Bartlett location gave me documentation proving it was existing damaged that came from a different customer prior being sold to me which I did show to the manager (Jody) . The transmission / air went out. I had to submit a warranty claim. Ken was the best but other than that I could never get in touch with the service department. In order to find out about my car I had to physically drive up there. Once Ken gave me his number I was able to get in contact with someone. Once I got my car back it was trash and dirt on the inside plus had to pay out of pocket for a new windshield due to it being left out in the sun causing the rearview mirror to be melted off because it wouldn’t stay on due to the sun damage.

Extremely disappointing experience I was actively purchasing a 2021 Toyota Tundra TRD Pro from this dealership. I had communicated with the sales team, provided my driver's license and insurance information, submitted a credit application, and had my credit pulled by multiple lenders as part of the financing process. I was prepared to complete the purchase. We had also already discussed travel arrangements for me to come from Indiana to Tennessee to pick up the truck. I had invested significant time into the transaction and was making plans based on the expectation that the purchase was moving forward. I was then ... Read More

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Google - Sep 17, 2026

Extremely disappointing experience I was actively purchasing a 2021 Toyota Tundra TRD Pro from this dealership. I had communicated with the sales team, provided my driver's license and insurance information, submitted a credit application, and had my credit pulled by multiple lenders as part of the financing process. I was prepared to complete the purchase. We had also already discussed travel arrangements for me to come from Indiana to Tennessee to pick up the truck. I had invested significant time into the transaction and was making plans based on the expectation that the purchase was moving forward. I was then informed that the truck had been sold to another customer because of an internal communication error. According to the General Manager, another manager was working a second deal on the same vehicle and was unaware of my transaction. The GM apologized and acknowledged that the situation should not have happened. Mistakes happen, but what was especially disappointing was what happened afterward. The GM offered to help locate another black V8 TRD Pro for me and gave me the impression that the dealership would make an effort to help resolve the situation. I followed up, but ultimately received little to no meaningful follow-through. The most frustrating part wasn't simply losing the truck. It was that I had already provided personal information, gone through the financing process, had my credit pulled, and begun making travel arrangements to purchase a vehicle that the dealership ultimately sold to someone else because of an internal breakdown in communication. I understand that vehicles can sell quickly, and I understand that mistakes can happen. What matters is how a dealership handles those mistakes afterward. In this case, the initial error was disappointing, but the lack of follow-through after management acknowledged the mistake was what ultimately left the worst impression. I ultimately found and purchased another Tundra from a different dealership. I would recommend making absolutely certain that your vehicle is actually secured before investing significant time, providing personal information, making travel arrangements, or proceeding with financing.

Extremely disappointing experience I was actively purchasing a 2021 Toyota Tundra TRD Pro from this dealership. I had communicated with the sales team, provided my driver's license and insurance information, submitted a credit application, and had my credit pulled by multiple lenders as part of the financing process. I was prepared to complete the purchase. We had also already discussed travel arrangements for me to come from Indiana to Tennessee to pick up the truck. I had invested significant time into the transaction and was making plans based on the expectation that the purchase was moving forward. I was then ... Read More

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DealerRater - Sep 17, 2026

Extremely disappointing experience I was actively purchasing a 2021 Toyota Tundra TRD Pro from this dealership. I had communicated with the sales team, provided my driver's license and insurance information, submitted a credit application, and had my credit pulled by multiple lenders as part of the financing process. I was prepared to complete the purchase. We had also already discussed travel arrangements for me to come from Indiana to Tennessee to pick up the truck. I had invested significant time into the transaction and was making plans based on the expectation that the purchase was moving forward. I was then informed that the truck had been sold to another customer because of an internal communication error. According to the General Manager, another manager was working a second deal on the same vehicle and was unaware of my transaction. The GM apologized and acknowledged that the situation should not have happened. Mistakes happen, but what was especially disappointing was what happened afterward. The GM offered to help locate another black V8 TRD Pro for me and gave me the impression that the dealership would make an effort to help resolve the situation. I followed up, but ultimately received little to no meaningful follow-through. The most frustrating part wasn't simply losing the truck. It was that I had already provided personal information, gone through the financing process, had my credit pulled, and begun making travel arrangements to purchase a vehicle that the dealership ultimately sold to someone else because of an internal breakdown in communication. I understand that vehicles can sell quickly, and I understand that mistakes can happen. What matters is how a dealership handles those mistakes afterward. In this case, the initial error was disappointing, but the lack of follow-through after management acknowledged the mistake was what ultimately left the worst impression. I ultimately found and purchased another Tundra from a different dealership. I would recommend making absolutely certain that your vehicle is actually secured before investing significant time, providing personal information, making travel arrangements, or proceeding with financing.

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Awesome service by Ken Lovett!

There were some minor issues but overall experience was good. They are honesty up front sales and service personnel. They made sure vehicle was safe to drive before leaving the lot. They (service) repaired a defective part at NO cost to customer and verified a safety recall parts ordered/on the way. I recommend people look at Collierville Chrysler Dodge Jeep Ram (CDJR) dealership.

Purchased a 2026 wrangler sport on 9/12/26. Mr. Cody Bennett was AMAZING and helped me smoothly with the process. I didn’t think I’d be approved for something sooo nice and they work with you diligently. THANKS CODY!!!!🤘🏾❤️

I had a wonderful purchasing experience. Sales was knowledgeable and Taylor in finance did a great job. Would definitely buy from again

I am reserving my review until they have completely taken care of a couple of issues I asked them to take care of. So far, they are not resolved!

Due to the dealership holding out purchase paperwork for almost a month we are now about to lose our 4.2 finance rate due to the fact that our lien holder still does not have our title. I understand the DMV is behind but it didn’t help that our paperwork was not delivered as soon as the purchase was funded.

I had such a great experience at Chrysler Dodge Jeep Ram in Collierville! I just got my first Jeep, and I couldn’t be happier with my experience. Everyone was so helpful, friendly, and made the whole process feel easy and exciting. I’m so thankful for everyone who helped me get into my Jeep and made my first Jeep-buying experience such a great one! 🥰🖤 Definitely recommend Tindall to anyone looking for a new vehicle! 🚙✨ She is amazing thanks you for everything you’ve done do!

Worst service department ! Been 2 weeks we dropped off the jeep and no one even calls or responds to calls

Place is amazing and Jordan was really helpful and he helped me get a vehicle.

My husband surprised me with a new 2026 JEEP. I couldn't before thrilled with my new drive. From the time I arrived at the dealership I was greeted by the most lovely people you could meet. Tindall (sales) and Taylor- (finance manager). They worked so hard and made my dream come true! Thank you for treating us like family and for everything ya'll do helping dreams come true!

My sales specialist was extremely helpful. Not pushy but, very polite! Her name is Bailey. I highly recommend you all come see her. She helped us find the perfect truck plus amenities. She's awesome!

I will definitely recommend this place.Taylor was great.I've got a great deal on a great car 5 stars!!!!

I went to Collierville Jeep Dealer to look at a used Jeep. I ended up buying a new 2026 Jeep Wrangler and the sales team was awesome. Karsen was a great sales person. The buying and delivery process was awesome. I picked up my detailed vehicle with no issues and I would highly recommend the dealership. Thank you Collierville Jeep!

Very professional helpful great salesman They put me in the jeep I wanted

Great day today got a 2026 jeep wrangler thanks Taylor for a great job

Great experience from start to finish\! The entire car\-buying process was smooth, professional, and easy\. Thank you to the team for the excellent service and for making the experience stress\-free\. Highly recommended\!

Do not recommend this place… bought a new truck back in 23 bought the extended warranty was told it would not take in effect till our factory warranty expired. But we traded it in after only owning the truck 2.5 years only had 28000 miles of 100000+ miles warranty they keep over half of the money when asked the owner to make it right cuz his sales guy told us it wouldn’t take in effect till our factory ran out. We were given 100. I feel the owner doesn’t care about the customers.. had to sign the paper work 3 to 5 times when we ... Read More

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Google - Aug 22, 2026

Do not recommend this place… bought a new truck back in 23 bought the extended warranty was told it would not take in effect till our factory warranty expired. But we traded it in after only owning the truck 2.5 years only had 28000 miles of 100000+ miles warranty they keep over half of the money when asked the owner to make it right cuz his sales guy told us it wouldn’t take in effect till our factory ran out. We were given 100. I feel the owner doesn’t care about the customers.. had to sign the paper work 3 to 5 times when we first bought the truck because the paperwork was always messed up …

Jordan and Taylor were really helpful and informative during the buying process. They provided my dream vehicle at a great price!

Great dealership with good customer service. Taylor was very helpful!

First class experience at the Collierville Dodge dealership. Jordan and Taylor were super to deal with. Fair and fast service. What more could you ask for?!?!

Easy process.

Taylor really helped us with the purchase of our vehicle. Very appreciative.

Worked with Darrius in parts and he was great.

awesome service! thank you 🙂

I had an outstanding experience purchasing my new car, and I want to recognize both Tindall (Sales) and Taylor (Finance) for making the entire process smooth and enjoyable. Tindall was knowledgeable, patient, and never made me feel pressured. He took the time to answer all my questions, explained every detail about the vehicle, and made sure I was comfortable with my decision. His professionalism and genuine commitment to customer satisfaction made a big difference. Taylor made the financing process incredibly easy. She explained all of my options clearly, was transparent throughout the process, and worked efficiently to ensure everything was ... Read More

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Google - Jul 23, 2026

I had an outstanding experience purchasing my new car, and I want to recognize both Tindall (Sales) and Taylor (Finance) for making the entire process smooth and enjoyable. Tindall was knowledgeable, patient, and never made me feel pressured. He took the time to answer all my questions, explained every detail about the vehicle, and made sure I was comfortable with my decision. His professionalism and genuine commitment to customer satisfaction made a big difference. Taylor made the financing process incredibly easy. She explained all of my options clearly, was transparent throughout the process, and worked efficiently to ensure everything was completed without any surprises. Her expertise and friendly attitude made what is usually the most stressful part of buying a car feel simple and straightforward. Together, Tindall and Taylor provided exceptional customer service from start to finish. I truly appreciate their honesty, professionalism, and dedication. I highly recommend working with them if you're looking for a hassle-free and enjoyable car-buying experience. Thank you both for making this such a positive experience!

Tindall was me rep and she went above and beyond to help us with our purchase and was very honest with our questions.

It doesn 't even deserve a one. I bought a car in April. The end of april, with the information of the air conditioning working properly it was cooler outside. So I didn't have to use it for at first and when i did try to use it, guess what? It didn't work? And guess what? They refused to do anything about it.Well, they offered me one thousand dollars.Excuse me, which was not even half of what the repair was.Which was twenty three hundred done by tesla Very sketchy, great on the phone.Great when ... Read More

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Google - Jul 22, 2026

It doesn 't even deserve a one. I bought a car in April. The end of april, with the information of the air conditioning working properly it was cooler outside. So I didn't have to use it for at first and when i did try to use it, guess what? It didn't work? And guess what? They refused to do anything about it.Well, they offered me one thousand dollars.Excuse me, which was not even half of what the repair was.Which was twenty three hundred done by tesla Very sketchy, great on the phone.Great when you're in there.But after you walk out, it's over.... BEWARE

This place is terrible. I originally gave them a 5-star review but because of their service dept I’m taking it back. No one ever answers the phone once you're transferred. They never ordered my spark plugs that I’ve been waiting for after they told me twice they’ve been ordered. Do not go here for anything.

Such an easy buying experience! Tristan did all the leg work before I arrived! I was in and out in less than an hour! Definitely recommend!! Thank you Tristan! I love my new Jeep Grand Wagoneer!

We had a great experience with getting our vehicle service and the staff is always friendly!

Ken Lovett & Zach Todd are the best! Excellent customer service, patience, and grade A- service on my daughter’s Jeep. I would refer anyone to Collierville Jeep Chrysler Thank you both soooo much

Amazing experience, these guys worked with me to find the right vehicle at the right price , Taylor and Gaylen were exceptionally great through the buying experience

I brought my 2025 Ram truck(lease) in for a recall and gave the dealership plenty of time to complete the work and no loaner vehicle offered for recall/warranty work - which is fine I suppose they don't have to do it. A few weeks after getting my truck back, I discovered the issue still wasn't resolved—the digital dash continued going blank. I called on a Friday morning after the service department opened, left a voicemail, and never received a response. Hours later, I am still waiting to hear back. Based on my experience, this is not ... Read More

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Google - Jun 12, 2026

I brought my 2025 Ram truck(lease) in for a recall and gave the dealership plenty of time to complete the work and no loaner vehicle offered for recall/warranty work - which is fine I suppose they don't have to do it. A few weeks after getting my truck back, I discovered the issue still wasn't resolved—the digital dash continued going blank. I called on a Friday morning after the service department opened, left a voicemail, and never received a response. Hours later, I am still waiting to hear back. Based on my experience, this is not a dealership I would trust to fix an issue correctly the first time. Even more disappointing was the lack of customer service. Rather than feeling like a valued customer, I felt like an inconvenience. I was a first time customer. I was willing to still over look the state of my truck it was very dirty and be happy if the work was done. Unfortunately it wasn't done correctly or there is another issue that I will have to chase them to fix. This shouldn't be the norm.

Great job and excellent communication. Ken went above and beyond to get our Jeep repaired. Excellent service!! Thank you so much

Purchased 3 vehicles here in the last years. Great people and excellent selection. Will continue to purchase my vehicles from Collierville CDJR.

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It’s refreshing to work with a dealership that truly values customer service and treats people with honesty and respect. I highly recommend them to anyone looking to purchase a vehicle or have their vehicle serviced.

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Bought two trucks in last 4 years, great people to work with. They went out of their way to help with an out of state title, thanks! David B

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Sunroof shattered in one of my vehicles and the service department was able to get me fixed up and fast

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Had a great experience at this dealership! The staff are incredibly attentive and understand the frustration of car problems. Highly recommend!

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Excellent people , they are very friendly and helpful. Pvery pleased with my service , will recommend them to my friends.

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They helped me with my lease turn in of my 2023 Jeep Wrangler 4XE which had to have a complicated hybrid high voltage battery recall done.

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I financed my truck through them back in September and I knew something was wrong when it took months for my tags to come in! Long story short they couldn’t get the title! They told me I can refinance or get refunded! I asked for my money back because I wasn’t fixing to go through that anymore! Well the management was rude! They blocked the truck in so I wouldn’t leave! Tried to make me sign a bogus document ( which I didn’t but snapped a picture of it)! All I want it my refund! I will ... Read More

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Google - May 12, 2026

I financed my truck through them back in September and I knew something was wrong when it took months for my tags to come in! Long story short they couldn’t get the title! They told me I can refinance or get refunded! I asked for my money back because I wasn’t fixing to go through that anymore! Well the management was rude! They blocked the truck in so I wouldn’t leave! Tried to make me sign a bogus document ( which I didn’t but snapped a picture of it)! All I want it my refund! I will never shop there ever again! Ever again! One of the managers told me I can get 10 or 12 lawyers! I might just take his advice if I’m not refunded my full amount in a timely manner because now I have to pay for rides to work!

I almost feel takin advantage of out of my own ignorance because I was buzzed when I bought this awesome Truck, I understand it was just traded in the night before But I was curious how they serviced it in Less than 20 minutes, they filled the tank up with desile but forgot to add the Def, it was 1/4 , so $20 bucks no big deal right, then a few days later I thaught humm my dad always told me too check the oil before buying, the last dealership said, awe man u got got to do that no more these days. Well, ... Read More

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Google - May 7, 2026

I almost feel takin advantage of out of my own ignorance because I was buzzed when I bought this awesome Truck, I understand it was just traded in the night before But I was curious how they serviced it in Less than 20 minutes, they filled the tank up with desile but forgot to add the Def, it was 1/4 , so $20 bucks no big deal right, then a few days later I thaught humm my dad always told me too check the oil before buying, the last dealership said, awe man u got got to do that no more these days. Well, apparently you Do!!! If was full, BUTT BLACK as I HAVE EVER SEEN. So pops was right. This truck is so big you need a ladder to check all fluids, Luckily my wife is driving there in the early hours to get busted back up camera replaced and let them know, I mean I am understanding but fluids? I shouldn't have to check them on a $70,000 truck . The young lady Veteran was very kind and says she declined her commission $ because I am one too, awesome. Thanks Also friend of mine owns the same tuck , says he had to change both x2 fuel filters after 20,000 miles, wouldn't it be great if I didn't have to do that because mine is a little over 19,000, Old Pops advice that I did not listen to sounds like great advice Now and these days, it just goes to say, $70,000, or $20,000 doesn't mean squat, don't be embarrassed like me, check the fluids in front of them after they say it was serviced, this review is not for this dealership only it is for ALL these DEALERS.

I had my vehicle serviced at a Chrysler Dodge Jeep Ram dealership in Collierville, TN in January 2026. During that visit, my car’s roof vinyl wrap was damaged while in the dealership’s possession—damage significant enough that the wrap now needs to be completely replaced. I reported the issue immediately after picking up my vehicle in February. My Service Advisor, Zac (or Zach), initially questioned the claim and asked for proof. I promptly provided before-and-after photos, after which he confirmed that the damage did occur while the vehicle was in their care. Despite that acknowledgment, it is now April 16, 2026—... Read More

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Google - Apr 17, 2026

I had my vehicle serviced at a Chrysler Dodge Jeep Ram dealership in Collierville, TN in January 2026. During that visit, my car’s roof vinyl wrap was damaged while in the dealership’s possession—damage significant enough that the wrap now needs to be completely replaced. I reported the issue immediately after picking up my vehicle in February. My Service Advisor, Zac (or Zach), initially questioned the claim and asked for proof. I promptly provided before-and-after photos, after which he confirmed that the damage did occur while the vehicle was in their care. Despite that acknowledgment, it is now April 16, 2026—over two months later—and the issue remains unresolved. Since then, I have made multiple attempts to move this forward. I’ve provided the wrap shop’s contact information several times, along with multiple invoices at the dealership’s request. I also communicated with a receptionist, Korena, who asked me to resend the same documents via text and email, which I did, but with no progress. I even suggested that the dealership issue payment directly to the wrap shop to simplify the process. This was refused—not due to policy, but personal preference—citing concerns based on past customer experiences, which does not apply in this situation. Communication has been extremely difficult. Zac does not return calls, and his voicemail has been full, making it impossible to leave messages. The only consistent assistance I’ve received has been from Tiffany at the front desk, who has been helpful in attempting to route calls and follow up via email. At this point, it has been three months of ongoing delays and lack of accountability for damage that was clearly acknowledged as occurring under the dealership’s care. I am now escalating this matter to dealership management in hopes of finally reaching a resolution. This situation could have been avoided with proper care and timely follow-through. I simply want the damage repaired so we can move forward. I have months' worth of text message proof as well. Review Update as of 24APR2026: Notice how the dealership responded to the positive reviews posted a few days ago. They have not responded to my comment nor reached out to me. The dealership’s lack of a response to negative reviews speaks volumes, beware!

Wow, where to begin. I gave the service department here so many chances. Took my Jeep here for a coolant flush, oil change, tire rotation two years ago. They didn't flush, just emptied and replaced coolant (as seen by gunk still in coolant reservoir) and then let me drive off with the lower radiator hose unattached. Had to turn around and take it back when my engine started overheating and coolant all over my wheel wells and tires. They did nothing to go above and beyond to make it up to me. Then I noticed they didn't do ... Read More

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Google - Mar 29, 2026

Wow, where to begin. I gave the service department here so many chances. Took my Jeep here for a coolant flush, oil change, tire rotation two years ago. They didn't flush, just emptied and replaced coolant (as seen by gunk still in coolant reservoir) and then let me drive off with the lower radiator hose unattached. Had to turn around and take it back when my engine started overheating and coolant all over my wheel wells and tires. They did nothing to go above and beyond to make it up to me. Then I noticed they didn't do the tire rotation (my rim with a scratch was in the same exact spot) and they say there lying to me about it. Then the guy admits he couldn't get the lug nuts off but I still had 2 other people standing there lying saying they saw him do it. The manager begged me to take down my review but offered nothing. I did, trying to be nice, thinking maybe they'll take extra special care of me moving forward. My fault for being stupid. I continued getting oil changes twice a year from there, and didn't have any problems until I took my car into another shop to have it looked at. They called me asking where my lug nut lock key was. I had gotten a completely new set from discount tire only 3 oil changes prior. They had been sitting in my glove box ever since. No one else touched the lug nuts but Collierville, CJDR and I have the receipts to prove it. I called and asked how they can make it right, and the service manager gives me some bogus excuse that "they have a master" and wouldn't have used my key. Refused to respond to my logic that they were the only ones who had touched my car for the last 3 oil changes since I got the new lug/lock set and dismissed me. Do not take your car here. They don't care about you, your vehicle, or doing the right thing. Save yourself the trouble, like they do for themselves.

Terrible dealers with no morals or ethics. I’d highly recommend taking your business anywhere but here. They don’t properly service their vehicles, don’t hold true to their promises, and screw their customers over. Terrible business with terrible people.

You need to be very careful before bringing your car here. Once you leave the vehicle, it may sit there for weeks or even months. In my case, the car was sitting there for six months. The management also keeps changing every few months. The previous manager had agreed to give a discount because of the long delay and inconvenience. However, when a new manager took over, she denied that any discount had been promised. When I checked the final receipt—which I can upload anytime—it clearly shows that the discount applied was $0, despite them insisting that the discount ... Read More

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Google - Mar 13, 2026

You need to be very careful before bringing your car here. Once you leave the vehicle, it may sit there for weeks or even months. In my case, the car was sitting there for six months. The management also keeps changing every few months. The previous manager had agreed to give a discount because of the long delay and inconvenience. However, when a new manager took over, she denied that any discount had been promised. When I checked the final receipt—which I can upload anytime—it clearly shows that the discount applied was $0, despite them insisting that the discount had already been included. Unfortunately, I’m not sure how this branch is still operating with this kind of service. I would strongly advise anyone to be very cautious before leaving their vehicle here.

Wagoneer service department is insufficient incapable a complete joke. I do not recommend this location to change a wiper blade. So disappointing

I'm extremely disappointed with my recent experience with Collierville Chrysler Dodge and Jeep service department. I brought my vehicle as the transmission jumps at about 50 mph. They stated it was the oil sensor. Unfortunately, not only did they fail to fix the problem, but they also charged me for services that had absolutely no impact on the issue at hand. After paying a substantial amount, I left with the exact same problem I came in with. When calling the dealership back, I was given vague explanations and zero accountability. A dealership should stand behind its work, communicate honestly, and ... Read More

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Google - Feb 16, 2026

I'm extremely disappointed with my recent experience with Collierville Chrysler Dodge and Jeep service department. I brought my vehicle as the transmission jumps at about 50 mph. They stated it was the oil sensor. Unfortunately, not only did they fail to fix the problem, but they also charged me for services that had absolutely no impact on the issue at hand. After paying a substantial amount, I left with the exact same problem I came in with. When calling the dealership back, I was given vague explanations and zero accountability. A dealership should stand behind its work, communicate honestly, and this place did none of that. I strongly recommend others to think twice before trusting them.

They wouldn’t let me put a toilet in the trunk on my test drive, absolutely shameful you should be ashamed of yourself you nasty car weinership

It took them months to resolve a title issue that was part their problem. Costing my business money. They are good at transferring you to another voicemail. Terrible place, but your vehicle elsewhere.

Read all other reviews to; I should have heeded the warning. The Jeep I bought overall was fine because it was a brand new 2025. I read previous low reviews, but figured it is a new car so big deal. However, the customer service has been horrible from every part and level of management from the finance, sales, service, and parts department. They will not answer the phones when transferred and will not return phone calls. 1. Sales & Service: I have been trying to get my promised "if buy the Jeep today" hardtop installed since Septemeber 25th which I ... Read More

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Google - Jan 2, 2026

Read all other reviews to; I should have heeded the warning. The Jeep I bought overall was fine because it was a brand new 2025. I read previous low reviews, but figured it is a new car so big deal. However, the customer service has been horrible from every part and level of management from the finance, sales, service, and parts department. They will not answer the phones when transferred and will not return phone calls. 1. Sales & Service: I have been trying to get my promised "if buy the Jeep today" hardtop installed since Septemeber 25th which I was told it will be October 31st. Then was told the part was there on November 25th . I get there and Alex says your part is here "I checked". They keep my Jeep overnight. I text the next day to ask when I can pick it up and they say it is ready. I go back to pick it up and they said the part was not there. So, when were you going to call me to pick me up my Jeep. Since it is now January 2nd and still no hardtop. 2. Finance: I requested 2 days after purchase for Rickey to cancel the extended warranty. My fault for not realizing it was $4,000. But, I was told it takes 30 days to show up in the sysytem to cancel. Now, it is January 2nd and they have yet to refund me or the bank the amount financed. Also, the person responsible Ms. Metcalf will not answer when transferred to her phone line and has not returned one of my 3-5 voicemails. 3. Tags: I had inquired about my tags on several occassions and was told I could go pick them up myself on Mullins Station and was given a batch number. I wait there 2 hours, give them a batch number and was sent to management who asked me: "who would gave you a batch number to pick up your tags? We do not give those to the general public. Tell them to send the runner from the dealership to pick up there ready batch." 4. I was told to put 10s on a survey. I did all 10s for the sales and service experience and one 8 on a question about the waiting area. So, I was then sent a guilt trip text: Saying I made everyone miss their bonuses, because I did not give all 10s. Who does that? Since I had to lie on the survey question to help them out to say you didnt tell me or ask me to put high ratings on the survey. **. Needless to say, I still do not have my tags, hardtop, or warranty refund. I suggest you find a CDJR Dealership to purchase or have service done there. If I ever get my things taken care of, I do not plan to go there for anythng.

This is the worst dealership ever. I brought my Chrysler mini van in for a scheduled appointment on 11/14/2025 because I had a P0016 code which was a sensor. It took them until Thursday the next week to even look at it. I finally got my car back on 11/21 after a $650ish sensor replacement. I drive my van for 1 1/2 weeks and the check engine light comes on again with the exact same code. When I went to the website today to schedule an appointment, the earliest available was 12/22 - over 2 weeks before it can be seen for a repair they made ... Read More

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Google - Dec 5, 2025

This is the worst dealership ever. I brought my Chrysler mini van in for a scheduled appointment on 11/14/2025 because I had a P0016 code which was a sensor. It took them until Thursday the next week to even look at it. I finally got my car back on 11/21 after a $650ish sensor replacement. I drive my van for 1 1/2 weeks and the check engine light comes on again with the exact same code. When I went to the website today to schedule an appointment, the earliest available was 12/22 - over 2 weeks before it can be seen for a repair they made already that failed. Because of this dealership, we will NEVER purchase another Chrysler/Dodge/Jeep vehicle again, We have purchased 2 Jeep Wranglers, 3 Jeep Grand Cherokees and the Chrysler minivan in the past 20 years (all new, not used). We were loyal customers who are tired of being treated poorly.

Terrible Service Department, Terrible Leadership, Just an absolute Terrible place. They have absolutely no care or respect for their customers and it shows from there disgrace of a GM who hide behind his desk and cannot talk to customers. Took my car in Sept.23 on a Tues.for a light that came on. Called ahead and was told that it would be Thurs. or Fri. that week before they could look at it. Told them no problem thanks for the heads up. When I dropped it off the 1st gentleman told me it would be roughly two week before I ... Read More

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Google - Nov 18, 2025

Terrible Service Department, Terrible Leadership, Just an absolute Terrible place. They have absolutely no care or respect for their customers and it shows from there disgrace of a GM who hide behind his desk and cannot talk to customers. Took my car in Sept.23 on a Tues.for a light that came on. Called ahead and was told that it would be Thurs. or Fri. that week before they could look at it. Told them no problem thanks for the heads up. When I dropped it off the 1st gentleman told me it would be roughly two week before I would have the car back and that he would call me by Friday with the diagnosis. (Hahaha Joke) Tuesday 9/30 at 11:14, I had not heard from him. When I went up there, I got Alex (works in the service department) he wasn’t even able to locate my Key and paperwork. It took him over a week to be able to tell me that he had paperwork on file for my car. I had sent him pictures of the light in questions and my warranty papers on 9/30. By October 13th still had not heard anything. Sent a Text to the Number he gave me on the 30th NO RESPONSE. On 10/15 same thing absolutely NOTHING! I had been calling and texting and nothing from this so called service tech. He Finally told me that he had contacted warranty on 10/15 in the afternoon and that he was waiting on warranty to approve the work! (NOW THIS IS WHERE THINGS GET GREAT) A week later 10/22 I again text Alex and he sends me a text saying that warranty has my claim under review. This has been going on for weeks and I asked through text is this normal. He responds Unfortunately it can be. So I got the bright idea to call my warranty company to ask what is going on. And behold the Warranty company had already approved the work order a week later on 10/15 and was waiting on this Amazing Service Tech to respond with what parts need ordered and what it will cost to fix. What a Joke!! But the story only gets better and better! After texting him back, that I called warranty and made sure it was approved FOR HIM. (Glad the customer has to paid to do the employee jobs at this JOKE BUSINESS) I was told that on 10/22 that the parts were order. 10/29 I send a text asking about parts to which I was told they were not in yet.11/3 I text again are parts in yet and still no parts. 11/5 still waiting on one parts through a text message. Then on 11/10 this guy Alex, tells me that the parts we are waiting on is now somehow on back order. Haha He order it weeks ago and now it is magically on back order. I have never heard such a thing have you? Sounds pretty pathetic huh. But don’t worry at this point I now call and talk to the Service Head Guy Jeff (he says he’s the Manager but I wouldn’t call him anything such). As he looks into this on 11/10 not an hour after talking to Alex’s, Jeff now tells me that the parts is actually in transit. WAIT WHAT!!! A part that was just on Back Order is no Magically in Transit. This Dealership must order from some kind of car parts fairy. This so called, Manager goes on to tell me that the parts will be in within 3-5 days. But assured me when they came in, I would be notified and that my car since not drive able and had been there for over eight weeks would be first inline when the parts got there to be fixed. Ha AGIAN LIES! Well come Monday 11/17 have not heard anything so I call and guess what the parts arrived on Thursday 11/13. YET the car was not fixed and he tried telling me that it would be at least 2 more days before my car would be fixed. This place is an absolute Joke. They don’t even have service vehicles to be able to be used. Alex and Jeff on multiple occasions said none were available. Jeff, Finally said they have five in their fleet but yet they all have a recall on them. This joke of a business cannot even fix their cars, how are they going to fix their customers car. When I asked to speak to the GM (haha GM) he was too lazy to be able to talk to a disgruntled customer. Talk about a real leader. I would trust them as much as I would trust single ply toilet paper when you have the runs. Save yourself and go somewhere else!!!

This place is sketchy... Called multiple times about parts never answers. Then when they answer the part is on hold for a customer...a 2004 part on hold for a customer

I purchased my 2023 Dodge Ram Oct 2024. The incompetent finance manager messed up my paperwork 4 times which has resulted in covered repairs being denied and now they have cancelled the warranty so I no longer have gap insurance. Almost all of Stellantis dealerships are fraudulent, incompetent and do terrible work. — at Collierville Chrysler Dodge Jeep RAM.

This place was recommended to me by locals. So I made my way over only to find myself pending more time standing around & being ignored. I had to hunt down a team member for them to even acknowledge I had walked into the building. When I was finally able to get a hold of someone & started looking at a Jeep, the sales rep walked off on me mid convo. After standing around for a bit wondering what had just happened, I got in my car & left. Both the sales rep, & later the manager, called me to ... Read More

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Google - Oct 23, 2025

This place was recommended to me by locals. So I made my way over only to find myself pending more time standing around & being ignored. I had to hunt down a team member for them to even acknowledge I had walked into the building. When I was finally able to get a hold of someone & started looking at a Jeep, the sales rep walked off on me mid convo. After standing around for a bit wondering what had just happened, I got in my car & left. Both the sales rep, & later the manager, called me to apologize stating they thought I was there for the service dept. Sales rep claims he had gone back inside to grab keys. That would have been fine had that been communicated. I'm not one to blame gender but I truly think they didn't feel I was a serious customer since I walked in being a solo female. Not only did they permanently lose my business that day but they also lost out on a cash sale. If you are looking for a vehicle you're better off driving to Nashville or even another state. Especially if you're a woman.

I am beyond frustrated and completely disgusted with the way this dealership operates. I have been a loyal Mopar customer for over 8 years, always bringing my vehicle here for maintenance, repairs, and oil changes. Every time, I purchase the 3-service package. On my last visit, the service rep admitted he was “new” and claimed he didn’t know how to process the 3-service package. Instead, he demanded I pay $150 just to release my vehicle and told me to come back the next day to pay the remaining $100 once the manager was in, promising I’d get my package then. He ... Read More

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Google - Sep 26, 2025

I am beyond frustrated and completely disgusted with the way this dealership operates. I have been a loyal Mopar customer for over 8 years, always bringing my vehicle here for maintenance, repairs, and oil changes. Every time, I purchase the 3-service package. On my last visit, the service rep admitted he was “new” and claimed he didn’t know how to process the 3-service package. Instead, he demanded I pay $150 just to release my vehicle and told me to come back the next day to pay the remaining $100 once the manager was in, promising I’d get my package then. He even took my phone number to call me back—of course, he never did. When I returned, both he and the manager flat-out told me the ticket was closed, and if I wanted the 3-service package, I’d now have to pay the full $250 again. Their dismissive attitude and shady excuses made it crystal clear: they are running nothing but a scam to squeeze extra money out of loyal customers. This is not just poor service—it’s dishonest, unethical, and insulting to long-time Mopar owners who trust this brand. I will never return here, and I strongly urge everyone to stay far away from this dealership unless you enjoy being lied to and ripped off.

I dropped my 2023 Dodge Ram 3500 off to be serviced on 7/5/25. The shop didn't begin repairs until 8/15/25. They told me that my front and rear brakes, rotors and calipers needed to be replaced and they changed out the differential oil. On 8/17/25 I picked up my truck and they said all the repairs were done. On 8/19/25 my truck was leaking differential oil in the rear. I called for several days but could never get an answer. On 9/3 I drove to the repair shop and informed them of the leak. I continued to call but couldn't get an answer again. On 9/13 ... Read More

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Google - Sep 18, 2025

I dropped my 2023 Dodge Ram 3500 off to be serviced on 7/5/25. The shop didn't begin repairs until 8/15/25. They told me that my front and rear brakes, rotors and calipers needed to be replaced and they changed out the differential oil. On 8/17/25 I picked up my truck and they said all the repairs were done. On 8/19/25 my truck was leaking differential oil in the rear. I called for several days but could never get an answer. On 9/3 I drove to the repair shop and informed them of the leak. I continued to call but couldn't get an answer again. On 9/13 I drove the truck to Nashville and I let another Dodge dealership look at my truck and they said the calipers hadn't been replaced and the differential oil was jet black and it hadn't been replaced as well. I was charged $6901.08 for repairs that were never done and I can never get anyone on the phone to confirm when I can bring my truck back. They (Jody) told me that they give 10-30% military discounts but I only received $100 off of $7000. I was later told that the Owner only allows them to give out $100 discount. This is false advertising. They do terrible work, they falsify the work that they do and they over charge. Don't take your vehicle here for repairs, they will only cause more damage. They have no integrity.

Not even a 0 star rating! Worse customer service in the service Department! They all Lie

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Quick to make you spend money! Cool people but they also don’t like answering their phone. Much less when you’re trying to call their service department. I’ve called 7 times, only 3 of those times I actually talked to a person, and ZERO times did I ever get in contact with their service department. They need to work on their customer service side because it’s impossible to get a clear answer.

It took 7 hours for an alignment we had an appointment for at 9:15.

Terrible service and crooked sales team. Marks up parts 70% and can’t diagnose a thing

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Purchased a vehicle two (2) months ago. Checked back at the dealership twice for the tags, said they were waiting on them. This last time we found out THEY NEVER EVEN SENT OUT THE PAPERWORK. Now, currently at Clerks Office on a Monday, trying to get our plates since they said they would ship them out immediately and we should be able to go to pick them up. Here we are, at the office, paperwork is not here. NO SURPRISE. Also, tags are for Fayette County, so don’t blame it on the slowness of Shelby County.